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After Hours Care

 

All our Physicians are member of a Family Health Organization[FHO] which ensures 24/7 coverage for our rostered patients.

 

Initial contact is through Telephone Health Advisory Service [THAS] triage nurse, who has immediate access to the on call Physician for our group.

 

During the evenings, weekends (including Long Weekends/ Holidays) medical assistance may be accessed by dialing 1 866 553 7205. The nurse will ask you about your problem and advise:

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  • to go to the Emergency room, immediately, if there might be a serious cause,

  • give some advice for simpler issues, or

  • call the Doctor on call to set up a same day clinic appointment, or receive their advice.

 

The Physicians who are members of our FHO are at five different locations in Kitchener-Waterloo.

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  • 1450 Block Line Road, Kitchener

  • 520 University Ave W, Waterloo

  • 310 King St E, Kitchener

  • 535 Belmont Ave W, Kitchener

  • 430 The Boardwalk, Waterloo [Ira Needles]

 

 If you have an urgent matter on Wednesday from 12-5 or Friday from 12-5 please call our office number at: 519-578-4450 and listen to the message for details of the doctor on call who's office you can call directly.

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NOTE: THAS nurses are now also the nurses who respond to 811 inquiries (previously telehealth: a general advice service open to all Ontarians). Do not let them turn you away when you ask to see the on-call doctor. Explain you are part of Synergy Family Health Organization (FHO) and there is a doctor on call to see you if appropriate based on triage assessment.  

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